Migration Plus complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the General Data Protection Regulation. We are fully committed to protecting your privacy and any personal information that we collect.
Personal information is collected by us where necessary, or where related to one or more of our functions or activities. The types of personal information collected may depend on the type of interaction that you have with us, and includes (but is not limited to):
We will only collect your personal information (including sensitive information, where applicable) by lawful and fair means including directly from you or authorised third parties. We may also use the information for a variety of reasons, such as to complete an application for a visa or citizenship, or for any other purpose permitted under the Privacy Act 1988 (Cth).
We may collect your personal information in a number of ways, including (but not limited to):
Personal information may be requested for a variety of reasons, including (but not limited to) enabling us to provide the services requested by you, or to update information presently held on file. You are not obligated to provide the requested information, however failure to do so may result in us being unable to provide services to you.
We may also collect information (including sensitive information, where applicable) from third parties, including (but not limited to) the following third parties:
We can only deal with individuals who have identified themselves to us. If you do not provide us with certain information that we require, we may not be able to provide you with the services or respond to your communications.
We use tracking technologies such as cookies or web beacons to make use of our website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer's hard disk for record keeping purposes. A web beacon is a technical method that sends information related to the access to websites, when you browse websites, or open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not personally identify users, although they do identify a user's browser. They allow us to monitor our website, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however this may limit the services provided by our website.
This information is used for the purpose of evaluating your use of our website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Web analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on its behalf. Web analytics will not associate your IP address with any other data that it holds. By using our website, you consent to the processing of data about you by web analytics in the manner and for the purposes set out above.
Personal information (including sensitive information, where applicable) may be used by us for any of the following primary purposes:
We may employ or contract other companies or service providers to assist in the provision of services, including (but not limited to) marketing, market research, mail-house services, and/or consultant services. These third parties may have access to personal information that is needed to perform their specific function(s), and cannot use that information for other purposes beyond those functions.
The third parties to which we may disclose personal information include:
We will not sell your name or other personal information to third parties.
We do not send marketing or advertising information without obtaining your prior consent. If you receive communications from us which you do not wish to receive, you may request to have your details removed from our database by contacting us at .
We endeavour to ensure that the personal information that we collect and use is accurate, complete and upto-date. However, the accuracy of such information is dependent to a large extent on the information provided to us. Individuals have the right to review, amend or delete personal and/or sensitive information that may be recorded on our database.
Should you seek to review, amend or delete personal and/or sensitive information, we must respond to your request within thirty (30) days of receipt. If we refuse your request, we will provide a written notice within a reasonable period, setting out the reasons for the refusal and how you can make a complaint in relation to the refusal. We may refuse such a request if it falls into any of the following categories:
Where a request is made to delete personal and/or sensitive information, all reasonable steps to delete the information will be taken, except where the information is required for legal reasons. Deletion of information may result in in our being unable to provide services to you.
We take all reasonable steps to keep secure personal information recorded by us, and to keep this information accurate and up-to-date. The personal information is stored on secure servers (if in digital format) or in locked areas (if in hardcopy format). These repositories are protected in controlled facilities. Personal information that is stored in digital format may be stored on third party servers that are located outside of Australia. We will make all reasonable endeavours to only store digital personal information in countries that have adequate privacy protections.
Our employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by us. We will only permit authorised personnel to access your information, and information will only be disclosed to third parties where they have the appropriate authority. Wherever possible, we destroy or de-identify personal information no longer needed.
We will investigate any complaints received in writing and take all reasonable steps to resolve them as soon as possible. If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218 , Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form)